Privacy Policy
Effective date: 6 May 2026
Matrix Traffic and Transport Data Pty Ltd (ABN 56 112 563 201) operates the www.matrix888.com website and the Matrix Field Ops mobile application (collectively, "the Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Scope
This policy applies to:
Visitors to our website at www.matrix888.com.
Authorised users of the Matrix Field Ops mobile application, which is a private, internal business application distributed only to Matrix employees and authorised contractors via Apple Business Manager. The Matrix Field Ops app is not available to the general public.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province
ZIP/Postal code, City
Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies - We use Session Cookies to operate our Service.
Preference Cookies - We use Preference Cookies to remember your preferences and various settings.
Security Cookies - We use Security Cookies for security purposes.
Mobile Application Data (Matrix Field Ops)
When you use the Matrix Field Ops mobile application, we collect the following additional categories of information:
Account and identity information - your name, work email address, and user identifier, provided through Microsoft Entra ID (single sign-on) when you sign in.
Precise location data - your device's precise geographic location, used to associate work activity with specific job sites, navigate to assigned jobs, and confirm site arrival. Location is only collected while you are signed in to the app.
Work activity data - information you enter or generate while using the app, including job assignments, shift start and end times, equipment checked in or out, incident and safety reports, pre-shift safety checks, lone worker check-ins, and timesheet entries.
Device and diagnostic information - basic device identifiers, operating system version, and crash or performance diagnostics, used to maintain and improve the app.
Use of Data
Matrix Traffic and Transport Data uses the collected data for various purposes:
To provide and maintain the Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer care and support.
To provide analysis or valuable information so that we can improve the Service.
To monitor the usage of the Service.
To detect, prevent and address technical issues.
To authenticate users of the Matrix Field Ops mobile application as Matrix employees or authorised contractors.
To assign, dispatch, and track field work.
To manage equipment allocation and return.
To record workplace health and safety information, including SWMS compliance, incident reports, and lone worker monitoring.
To produce timesheets, payroll records, and operational reports.
Transfer of Data
Your information, including Personal Data, may be transferred to ― and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Matrix Traffic and Transport Data will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
Matrix Traffic and Transport Data may disclose your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation.
Protect and defend the rights or property of Matrix Traffic and Transport Data.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
For the Matrix Field Ops mobile application, we use industry-standard security measures including encrypted transport (HTTPS/TLS), encrypted storage, role-based access controls, and Microsoft Entra ID authentication. Access to operational data is restricted to authorised Matrix personnel.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics - Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visit activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
Mobile Application Service Providers
The Matrix Field Ops mobile application uses the following service providers:
Microsoft (Azure/Entra ID) - for user authentication and identity management.
Cloud hosting and infrastructure providers - for storage of Matrix operational data.
Mapping and location service providers - for displaying job site locations and navigation.
Apple Inc. - for app distribution and management through Apple Business Manager and the App Store Connect platform.
Data Retention
We retain operational records for the period required to meet our business, contractual, and legal obligations, including workplace health and safety record-keeping requirements under Australian and New Zealand law. When information is no longer required, it is deleted or de- identified.
Your Rights
Under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020, you have rights to access and correct personal information we hold about you. To exercise these rights, or to raise a privacy concern, contact us using the details below.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). The Matrix Field Ops mobile application is restricted to Matrix employees and authorised contractors aged 18 or over.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email : sales@matrix888.com
Matrix Traffic and Transport Data Pty Ltd
Unit 1, 170 Montague Road
South Brisbane QLD 4101
Australia
1300 782 623